Thank you for visiting and shopping at TEKNO MURAH SDN. BHD. The following information outlines the terms and conditions that constitute our Shipping Policy.
Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to TEKNO MURAH SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to TEKNO MURAH SDN. BHD., accessible from https://teknomurah.store
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
We currently offer shipping within Malaysia only. At this time, we do not offer international shipping.
Please ensure that the shipping address provided at checkout is complete and accurate. Orders with incomplete or incorrect shipping information may experience delays.
2. Shipping Fees
We are pleased to offer free standard shipping on all orders, regardless of the size, quantity, or value of the Goods.
There are no hidden delivery fees, handling charges, or additional shipping costs when you shop on our website.
3. Order Processing & Shipping Time
All orders are processed and shipped within 7 business days from the date of order confirmation.
While we strive to ship as soon as possible, please allow the full processing time to ensure proper testing, packing, and handling of your second-hand electronics.
Orders are not shipped or delivered on weekends or public holidays.
4. Delivery Timeline
After dispatch, delivery usually takes between 1–5 working days, depending on your location within Malaysia. Most customers can expect to receive their orders within 7 days from the date of purchase.
Please note that actual delivery time may vary due to factors such as courier availability, destination area, and unforeseen delays.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if applicable) so you can monitor your delivery status.
If you do not receive a shipping update within 7 business days, please contact our customer support for assistance.
6. Delivery Issues & Undeliverable Packages
In the event that a package is returned to us due to an incorrect or incomplete address provided by You, we will contact You to confirm your correct details. Additional arrangements may be required to reship the order.
If a package is lost or undeliverable due to courier error, we will investigate the issue with the courier service and assist in resolving it as quickly as possible.
7. Questions or Concerns
If you have any questions or need more information about your shipment, feel free to contact our support team. We are here to help and ensure your order reaches you in a timely and satisfactory manner.
Contact Information
TEKNO MURAH SDN. BHD.
Website: https://teknomurah.store
Email: tekno_murah@outlook.com
Address: NO.12, 1ST FLOOR, JALAN TASIK INDAH 1/4,
TAMAN TASIK INDAH, 86000 KLUANG, JOHOR, Malaysia
